We researched carefully before we went shopping, first visiting the big-box national stores, where at Loew's, amazingly, a worker told us about Blauch. We went there immediately, where we found friendly folks who answered our questions, asked us some in return, and offered recommendations. We had chosen in advance a high-end regular electric water heater, which they had in stock, and it was a done-deal. 'Twas the end of the afternoon, but they were at the house the next morning at 8:30 and installed the new heater. Time: an hour-and-a-half. They returned the next day to clean up and make adjustments to the system.The installers had wit and personality. In December our water softener system failed. We called Blauch. They arrived the next day, the 19th, at 8:30 in morning, installed the necessary parts of the system and repaired and made adjustments to the whole system. Once again, remembering Hubert Humphrey, we "were pleased as punch." And again: a fair price. The installer was a different person, but was, like the others, personable and friendly. I would call on Blauch again for ANY problem with heating, cooling, plumbing, or water systems.